A Day At The Spa

Our promise to you

We promise that your dog will be treated as if it were our own. And to set up your pooch for success please read the handy tid bits of information below. As well your feedback is valuable to us so we can keep improving our service.

In the unlikely event you are not satisfied with any service you and your dog receive from Big Brown Paws, we will fix it for FREE as soon as possible and in the situation where it is not practicable to fix it straight away, you will receive the same service for FREE on your next visit.*

Please read our Terms and Conditions here

Important Information!

Please advise us of any medical or behavioral issues that you are aware of, or have arisen since your last appointment.

The standard price for grooming your dog is based on your dog being of standard breed size, and the coat being in reasonable condition on arrival at the salon. A small amount of de-knotting or de-matting is built into the price of every groom, but where there is a lot of extra work involved, there may be a small additional charge for the extra time taken.

Please be aware that if we believe the removal of the matts will cause your dog undue stress, we reserve the right to deal with the coat in the most humane and kind way to make your dog comfortable. This may mean clipping off the coat, but we will always endeavour to advise you of this when you drop your dog off with us.

You must keep to your appointment times and advise us 24hr prior to cancellation. Charges may apply.

For cancellations please allow at least 24hr notice. (There is no cancellation fee for appointments cancelled prior to 24 hrs notice.)

Less than 24hrs notice you maybe subjected to a cancellation fee up to 50% of your standard grooming charge.

All prices include GST and are based on the condition of your dogs coat and the size of your dog. Extra charges may apply.

We will talk prior to the treatment to determine the final price.

If possible, please exercise your dog before their appointment. The removal of excess energy can make the grooming process a much more pleasurable experience for both the groomer and your dog.

To help us meet your canines requirements please advise us of any medical or behavioral issues you are aware of, or have arisen since your last appointment.

Please be aware that heavy or even mild matting of the coat will cause your dog undue stress. We reserve the right to deal with the coat in the most humane and kind way to make your dog comfortable. We will always endeavor to advise you by phone of any issues that arise.

A Mini Groom in between normal grooms helps immensely to keep the sanitary areas in a low maintenance condition.

If your dog has fleas it does put other dogs at risk, we will notify you it we suspect flees. I can use a natural flea rinse and this will be an extra $5 if we need to use.

If you know or even think that your dog may bite, we would appreciate informing us at the time of your appointment. Our staff are very well trained and fully aware that most any dog is capable of biting, but it is much appreciated if we know in advance.

Please don’t take your dog swimming or give them a bath prior to their appointment, as we often have to spend more time preparing your dog’s coat and this may result in a small extra charge.

Sorry, we don’t do anal glands as they are classed as an internal organ and as such it is best done by a veterinarian.  We would always refer you to vets.

With due consideration being given to other clients who may need an appointment, please allow at least 24 hrs notice.

24 hrs notice:

A cancellation fee may apply is you do not give us sufficient 24 hour notice.